Support and Service

The company provides a 1-year warranty on the installation processes carried out by its technical team.

Companies that perform the installation themselves in exworks sales are deemed to have accepted their own responsibilities. You can get installation/assembly support from our technical team, provided that the installation cost is covered by the buyer.

For any problems you encounter with the machine, you can request remote support by calling 0232 877 10 54.

Additionally, for on-site solution requests, you can have your name added to the route plans the company will prepare periodically, or you can send your machine to our factory address.  Kemalpaşa OSB Mah. Ulucak KOSB. 78. Sokak No:3 Kemalpaşa/Ulucak İZMİR

HASGARANTİ stands out for the professional service it provides in its production facilities. This is supported by the use of first-class materials in production. HASGARANTİ's ultimate goal is customer satisfaction, which it values most. It achieves this by ensuring the production of high-quality products for its customers using high-performance machinery.

HASGARANTİ began its commercial journey with the Turkish coffee grinder and has successfully established itself in the global market with its coffee roasting machine. It continues its journey by developing products such as coffee roasters, roasted and green coffee silos, destoners, afterburners, and loaders, all of which have been added to its product portfolio. All of these machines are available in manual, fully automatic, and PLC (semi-automatic) versions upon request.

Our customers are welcome to visit our factory located in Ulucak, Kemalpaşa, İzmir. You can examine and experience our machines firsthand. During order delivery, we provide free training support at our factory on how to operate the coffee roasting machine for its users.

Click for the certificate				Click here for the 2025 CE Certificate